Privacy Policy

1. Introduction

GoatArch ("GoatArch", "we", "us" or "our") operates GoatArch.com, a free, community-driven B2B platform serving the architecture, interior design, construction, engineering, real-estate, building-materials, manufacturing and related industries. This Privacy Policy explains how we collect, use, disclose, store and protect personal and business information when you access or use the Platform, including company profiles, project listings, product listings, and any other services we offer.

This Policy should be read together with our Terms & Conditions and Cookie Policy. By using GoatArch, you acknowledge that your information will be processed as described here.

2. Information We Collect

We may collect the following categories of information:

• Identity information — name, job title, company name, and role within the company
• Contact information — email address, telephone number, business address
• Account information — login credentials and account preferences
• Business/company information — company description, licence details, products, services, project details, brands represented, certifications and awards
• Content you submit — photographs, videos, drawings, logos, technical specifications and other materials uploaded for listings
• Enquiry information — messages, enquiries and communications sent through the Platform
• Usage data — IP address, browser type, device information, pages visited, referral source and time spent on the Platform
• Cookies and similar technologies — as described in our Cookie Policy

3. How We Collect Information

We collect information when you:

• Register for an account or create a company/business profile
• Submit a product, project, or listing
• Contact us or submit an enquiry to a listed business
• Browse or interact with the Website
• Communicate with our support team

We may also receive information from third-party service providers, such as hosting and analytics providers, acting on our behalf.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To create, manage and maintain your account and business listings
• To publish and display company, product and project information on the Platform
• To respond to enquiries and facilitate communication between users and listed businesses
• To provide customer support
• To send administrative communications, such as service updates and policy changes
• To send marketing communications where you have consented, or as otherwise permitted by law
• To maintain the security and integrity of the Platform, including fraud prevention
• To analyse and improve the Platform's functionality and performance
• To comply with applicable legal and regulatory obligations in the relevant jurisdiction

5. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following bases: performance of a contract with you (e.g. providing a listing), your consent (e.g. for marketing communications or non-essential cookies), our legitimate business interests (e.g. Platform security, fraud prevention and service improvement), and compliance with a legal obligation under applicable law.

6. How We Share Your Information

We do not sell, rent or trade your personal information. We may share information in the following circumstances:

• Public listings — company, product and project information you submit for publication is displayed publicly on the Platform by design
• Enquiries — where you submit an enquiry about a listed business, relevant contact details may be shared with that business so it can respond
• Service providers — we share information with trusted third parties who help us operate the Platform, such as hosting providers, analytics providers and customer-support tools, under appropriate confidentiality and data-protection obligations
• Legal and regulatory requirements — we may disclose information to comply with applicable law, respond to lawful requests from public authorities, or protect our rights, property or safety and that of our users
• Business transfers — information may be transferred as part of a merger, acquisition, restructuring or sale of business assets, subject to applicable law

7. Data Retention

We retain personal and business information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required for these purposes, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal and business information against unauthorised access, alteration, disclosure or destruction, including encryption in transit, access controls, and secure hosting infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly of any suspected unauthorised access.

9. International Data Transfers

Where information is transferred internationally — for example, to a hosting provider or analytics service located in another country — we take reasonable steps to ensure that such transfers are conducted in accordance with applicable data-protection law and that appropriate safeguards are in place.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and contractual retention obligations
• Object to or restrict certain processing activities, including direct marketing
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal
• Request a copy of your information in a portable format, where technically feasible

To exercise any of these rights, please contact us at info@goatarch.com. We may need to verify your identity before actioning a request.

11. Cookies

We use cookies and similar technologies to operate the Website, remember your preferences, understand how the Platform is used, and support marketing where permitted. You can manage or disable cookies through your browser settings, though this may affect certain features of the Platform. Further detail is available in our Cookie Policy.

12. Marketing Communications

Where you have consented, or where otherwise permitted by law, we may send you marketing communications about GoatArch's services, listings or industry content. You may opt out of marketing communications at any time using the unsubscribe link included in such communications, or by contacting us directly. Opting out of marketing does not affect administrative or transactional communications related to your account.

13. Third-Party Links

The Platform may contain links to third-party websites, including those of listed businesses. We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

14. Children's Privacy

GoatArch is a B2B platform intended for use by businesses and professionals. It is not directed at, and we do not knowingly collect personal information from, individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable law. Any changes will be posted on this page with a revised effective date. Where required by law, or where changes are material, we will provide additional notice. Continued use of the Platform after an update constitutes acceptance of the revised Policy, to the extent permitted by law.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

• GoatArch
• Website: https://goatarch.com
• Email: info@goatarch.com
• Telephone: +91 74007 86736
• Registered Office: [REGISTERED ADDRESS]
• Company Registration No.: [COMPANY REGISTRATION NUMBER]
• Legal Entity Name: [FULL LEGAL COMPANY NAME]